“Doug Kirven delivered everything they promised. Our customer satisfaction levels are at an all-time high!”
We identify technology, training, and processes to take your service team to the next level.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
Once we have executive buy-in, we oversee the implementation process from start to finish.
Doug Kirven uses surveys, interviews, and observation to conduct a comprehensive service audit.
Doug Kirven monitors key performance Indicators at 3-week Intervals, adjusting strategies as needed.
“Doug Kirven identified key areas for improvement. Our business is a success”